DoorDash- Dasher Experience (DX)
My Role: Instructional Designer
Methods and Tools: Leveraged DoorDash design systems, learning design principles, and content strategy to ensure alignment with content guidelines.
Project Objective: As a designer, I contributed to building the Dasher support experience across both web and mobile platforms. I played a key role in implementing the Dasher Background Check support page, Dasher Direct Program, Dasher Community Council, and Dasher Perks & Rewards. This included designing all web copy for each page to ensure a cohesive, user-friendly experience.
DoorDash- Customer Experience (CX)
My Role: Instructional Designer
Methods and Tools: Leveraged DoorDash design systems, learning design principles, and content strategy to ensure alignment with content guidelines.
Project Objective: As a designer, I helped build the customer support experience for DoorDash's website. I was responsible for the implementation of key support pages, including FAQs, order issue resolution, account management, and refund requests. This involved designing clear, concise web copy to ensure a seamless, user-friendly experience, making it easier for customers to find the help they need efficiently
