My Role: Instructional Designer - Career Experience

Methods and Tools: Adobe Experience Manager, Apple's internal CMS/LMS (The Grove), Adult Learning Theory, System Training, Job Aid Design, and Engineering User Manual Development

Date: 2021

Project Objective: Developed interactive learning content for Apple Pay onboarding and system integration training. Created rapid-deployment materials, including self-guided trainings, job aids, and videos, for over 100 adult learners. Designed, tested, and published training materials using Apple's internal LMS, The Grove. Responsibilities also included tracking training success through reporting and feedback analysis. Due to the NDA, work samples cannot be provided.

My Role: Creative Pro (in-store facilitator)

Methods and Tools: Preparation & Planning, Active Listening, Effective Time Management, Encouraging Participation, and Facilitating Discussion.

Date: 2017-2020

Project Objective: As a creative Pro at Apple, I engage with customers to provide personalized training and support, helping customers maximize their use of Apple products and services. I conduct workshops, offer technical assistance, and inspire creativity by guiding users through various Apple applications.